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Head of Operational

Jakarta, Indonesia
Hybrid
Full-Time

Description

Job Description:

We are looking for an experienced Head of Operations to oversee and optimize end-to-end operations across multiple business units. This role is ideal for a strategic and hands-on leader who can drive execution excellence, ensure operational alignment, and manage financial governance across the organization.

The role will work closely with senior leadership to translate strategy into actionable plans, improve operational efficiency, and support business growth in a fast-paced environment.

Key Responsibilities:

  • Lead and supervise multiple business units to achieve operational and financial targets

  • Translate company strategy into actionable operational plans across teams

  • Monitor KPIs and implement corrective actions to improve performance

  • Ensure consistency in processes, reporting standards, and execution quality

  • Drive continuous improvement initiatives to enhance scalability and efficiency

  • Oversee centralized functions including Operations, Engineering, HR, Finance, and Design

  • Align cross-functional teams with overall business priorities

  • Establish SOPs, internal controls, and optimized workflows

  • Support execution of strategic and cross-functional initiatives

  • Manage end-to-end finance operations including budgeting, reporting, and cash flow

  • Ensure compliance with regulatory and statutory requirements

  • Provide financial insights and recommendations to leadership

  • Support strategic planning and organizational development

  • Develop KPI dashboards and operational frameworks

  • Identify risks and bottlenecks, and propose mitigation strategies

  • Lead, coach, and develop teams across functions

  • Establish clear performance expectations and accountability frameworks

  • Foster a culture of collaboration, ownership, and continuous improvement

Requirements:

  • Bachelor’s degree in Business Administration, Finance, Operations Management, or related field

  • Minimum 7–10 years of experience in operations, business management, or consulting

  • Proven experience managing cross-functional or multi-disciplinary teams

  • Strong experience in financial management, budgeting, and reporting

  • Experience in fast-paced environments (startup, consulting, or tech-driven organizations preferred)

  • Excellent leadership, communication, and stakeholder management skills

Preferred Qualifications:

  • Experience in financial services, insurtech, or digital businesses

  • Professional certifications in finance, operations, or project management

  • Strong analytical skills with experience in performance tracking and reporting

  • Ability to operate in complex, multi-entity environments

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